Getting started

My order arrived damaged or something is missing. What now?

Short answer

Sorry about that. Email info@growdealz.com with your order number and a few photos of the parcel and the product, and we'll sort out a replacement, repair or refund with you.

Take photos of the box and the damaged item before you throw away any packaging, because the carrier may ask for them. Something missing, or did you get the wrong item? Tell us which product and we'll check your order and put it right.

The statutory warranty applies to all products. More on the returns page and the complaints page.

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