Growing questions
The questions growers ask most, with an honest answer and the gear that goes with it. Can’t find yours? Ask below.
- Getting started My order arrived damaged or something is missing. What now? Sorry about that. Email info@growdealz.com with your order number and a few photos of the parcel and the product, and we'll sort out a replacement,... Read the answer →
- Getting started How can I reach you for advice? Send us a WhatsApp message at +49 2836 3469997 or an email to info@growdealz.com. On business days we reply within 24 hours. You can also visit our... Read the answer →
- Getting started Who is behind GrowDealz? GrowDealz is the online shop and grow shop of Agro Top Garden GmbH in Wachtendonk, Germany, right on the Dutch border. All orders ship from our own... Read the answer →
- Getting started Do you sell to grow shops and other businesses (B2B)? Yes. Businesses can apply for a business account with their VAT number. Once approved you order at business prices, and businesses in other EU coun... Read the answer →
- Getting started Can I return my order? Yes. As a consumer you have 14 days to withdraw from your purchase without giving a reason. Let us know by email, send the goods back within 14 day... Read the answer →
- Getting started Which payment methods can I use? You can pay by credit or debit card (Visa, Mastercard, American Express), Apple Pay, Google Pay and Shop Pay. When you pick up in Wachtendonk, you ... Read the answer →
- Getting started Can I pick up my order in Wachtendonk? Yes, and picking up is free. Choose pickup in Wachtendonk at checkout and come by once you've received our 'ready for pickup' email. We're open Mon... Read the answer →
- Getting started Do you ship to other EU countries, like Austria or France? Yes. Besides Germany, the Netherlands, Belgium and Spain, we ship to all other EU countries. The shipping cost depends on the weight and starts at ... Read the answer →
- Getting started How fast will my order arrive? Order before 12:00 on a business day and we usually ship the same day. Delivery takes 1–3 business days in Germany and the Netherlands, 2–4 to Belg... Read the answer →
- Getting started How much does shipping cost, and when is it free? Shipping within Germany costs €6.95, to the Netherlands €7.95, to Belgium €9.95 and to Spain €6.99. From €99 it's free in all four countries, and p... Read the answer →
- Getting started Which complete grow kit fits my space and budget? Match the tent to your space and the number of plants: 60x60 or 80x80 for one or two, 100x100 or 120x120 for most home growers, larger beyond that. Read the answer →
- Getting started What do I need to start growing indoors? A tent, a light, an inline fan with a carbon filter, pots with medium, nutrients, and a pH meter plus a thermo-hygrometer. Read the answer →
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